Booking & Payment Terms
All bookings must be paid in full at the time of reservation. A booking is not confirmed until full payment has been received and confirmation has been issued by Wellington Riverside Caravan Park.
At check-in, guests are required to provide a valid credit card. We do not pre-authorise the card or place a hold on available funds. Card details will be stored securely for the duration of the stay and handled in accordance with applicable payment and privacy requirements.
By providing credit card details, the guest authorises Wellington Riverside Caravan Park to charge the card where necessary for any outstanding accommodation charges, incidental costs, additional services, damage to Park property, excessive cleaning, missing items, or other costs reasonably incurred in connection with the guest’s stay.
No funds will be charged to the card at check-in unless a payment or charge is required.
Cancellations & Refunds
The following cancellation and refund conditions apply to all bookings:
- More than 5 days before the scheduled arrival date: A full refund of the amount paid will be provided.
- Within 5 days, but more than 72 hours before the scheduled arrival: A 50% refund of the total booking amount will be provided.
- Within 72 hours of the scheduled arrival: The booking is non-refundable, and no refund will be provided.
Approved refunds will be returned to the original payment method and will generally be processed within 3–10 business days. The time taken for funds to appear in the guest’s account may vary depending on their financial institution.
Failure to arrive for a confirmed booking, without prior cancellation in accordance with the above timeframes, will be treated as a no-show and no refund will be provided.
Check-In & Guest Responsibilities
To ensure a smooth arrival, check-in cannot be completed and accommodation keys or access provided until all required guest and payment details have been supplied.
Wellington Riverside Caravan Park reserves the right to refuse accommodation, refuse entry, or require a guest or visitor to leave the Park where reasonably necessary, including where Park terms, policies or reasonable directions are not complied with, subject to applicable law.
By making payment for, proceeding with, or accepting confirmation of a booking, the guest acknowledges and agrees to be bound by Wellington Riverside Caravan Park’s Terms and Conditions, cancellation and refund policy, payment policies, Park rules and other applicable guest policies.
The person making the booking is responsible for ensuring that all guests included in the booking are made aware of and comply with these requirements.
Wellington Riverside Caravan Park reserves the right to recover reasonable costs arising from a guest’s failure to comply with these terms or from damage, loss or additional cleaning associated with their stay.
If you have any questions regarding these terms or your booking, please contact the Wellington Riverside Caravan Park management team.